M5 IMPEX
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Privacy Policy

M5 Impex our values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our mobile application (“App”).

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  1. Name
  2. Phone number
  3. Email address
  4. Shipping/Billing address

b. Usage Data

  1. App usage behavior
  2. Device information (model, OS version)
  3. IP address

c. Transaction Data

  1. Order details
  2. Payment status (we do not store card/banking details)

2. How We Use Your Information

We use your data to:

  1. Process and manage orders
  2. Provide customer support
  3. Improve app performance and user experience
  4. Send updates, notifications, and important information
  5. Prevent fraud and ensure security

3. Sharing of Information

We do not sell your personal data. We may share information only with:

  1. Trusted service providers (payment gateways, delivery partners)
  2. Legal authorities if required by law
  3. Internal teams for operational purposes

4. Data Security

We implement appropriate security measures to protect your information. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your information only as long as necessary for business, legal, or operational purposes.

6. Your Rights

You have the right to:

  1. Access your personal data
  2. Request correction or deletion
  3. Withdraw consent (where applicable)

To exercise these rights, contact us using the details below.

7. Third-Party Services

Our app may use third-party services (such as payment gateways or analytics tools). These services have their own privacy policies, and we are not responsible for their practices.

8. Children’s Privacy

Our App is not intended for children under 13 years of age. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted within the App or on our website.

10. Contact Us

If you have any questions about this Privacy Policy, please contact:

  1. Company Name: M5 Impex
  2. Website: https://m5impex.com/