At M5 Impex, we understand that you may need to cancel an order under certain circumstances. This Cancellation Policy outlines the terms and conditions for order cancellations.
1. Order Cancellation by Customer
- Orders can be cancelled before they are processed or shipped
- Once the order has been shipped, cancellation is not allowed
- To request cancellation, contact our support team immediately with your order details
2. Cancellation Timeframe
- Cancellation requests must be made within [12–24 hours] of placing the order
- After this period, the order may be processed and cannot be cancelled
3. Cancellation by M5 Impex
We reserve the right to cancel an order in the following situations:
- Product is out of stock
- Payment issues or transaction failure
- Incorrect pricing or product information
- Suspicious or fraudulent activity
4. Refund on Cancellation
- If an order is successfully cancelled, the refund will be processed to the original payment method
- Refund processing time: 5–10 business days
5. Non-Cancellable Orders
Orders cannot be cancelled if:
- The order has already been shipped
- The product is marked as non-cancellable
- The request is made after the allowed timeframe
